Taking the Lead

Since our founding in 1868, Cleaveland Insurance Group has grown to be one of the largest locally-owned independent insurance agencies in Illinois and Iowa. Integrity is the foundation for our success. With the technical knowledge, attention to detail, training, years of experience, concern for client needs and prompt response, we can assure our clients they are prepared. Our Services include a complete range of insurance products serving financial and insurance needs of more than 6,000 families and 1,000 businesses and institutions.

Programs that Make Sense
We’ll work carefully to understand your needs and to design an insurance or financial management program that meets your objectives. Many times we offer innovative solutions that others have overlooked. You’ll know that there are neither gaps nor overlaps of coverage.

Areas of Expertise
Personal Lines - homeowners and autos to mortgage life and umbrella liability

Property/Casualty Services – commercial lines, bonds, worker’s compensation and umbrella liability, consulting

Employee Benefits - group health, dental, life, long and short-term disability

Financial Services – business continuation planning, executive benefits, long term care planning.

Personal Style
We care about the people we work with. We develop relationships that last a long time, not only because our solutions work for people but also because we are approachable. People call us with any question they might have and we’ll respond. We explain things in terms people understand. Our job isn’t done until you understand all the choices we make together. We take the time because it matters.

What is Trusted Choice?
Professionalism and integrity are the hallmarks of a select group of independent insurance agencies in America that proudly display the Trusted Choice SM logo. Trusted ChoiceSM agents subscribe to the following Pledge of Performance:
-	Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
-	Guide you through the claims process for a prompt and fair resolution of your claim.
-	Help solve problems related to your coverage or account.
-	Explain the coverages and options available to you through our agency, at your request.
-	Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
-	Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
-	Use our experience and multiple company relationships to customize your coverage as needed.
-	Commit our staff to continuing education so they may be more knowledgeable in serving you.
-	Treat you with respect and courtesy.
-	Conduct our business in an ethical manner.